Returns Policy

·         My goods are faulty / damaged, what do I do?

·         I have changed my mind and no longer wish to buy the goods – what do I do?

·         My goods are unsatisfactory but the cooling-off period has passed, what do I do?

·         I wish to return the goods, but they are very heavy or large, what do I do?

·         Exceptions to returns policy/non-refundable goods

My goods are faulty / damaged, what do I do?

If you still have the returns form that was enclosed with your original goods, please fill it in and remember to indicate whether you wish to have an exchange or a refund and send it back with the faulty / damaged item to:

 Mail Shop

Unit 1, Kenneth Way

Wilstead

Bedford

MK45 3PD

It is not a problem if you have lost the returns form, instead, just write down your contact details and address, the reason for the return and whether you would like an exchange or a refund, and send this with the faulty / damaged item to the address above.

Provided that the goods: 

·         are sent to the return address specified;

·         are in the same condition as that supplied to you; 

·         are returned within 28 days of purchase, 

We will either (i) arrange for an exchange of the goods or (ii) refund you the total amount you originally paid for the goods, the P&P charge you paid at the time of purchase, and the cost of return postage.

We will process the return for exchange or refund within 48 hours of us receiving the goods. Please note that refunds to credit cards can take up to 4 days to appear on your account, so you will normally be able to see that you have been reimbursed within 7 days from the date we receive the goods back from you.

I have changed my mind and no longer wish to buy the goods – what do I do?

Unlike when you buy goods from a high street shop in person, when you buy goods ‘at a distance’, i.e. online, by telephone, or mail order, you are entitled to a ‘cooling-off’ period in which you can change your mind and cancel your order.

As Mail Shop falls into this category, when you buy from us you have a cooling-off period of seven working days, starting from the day after you receive the goods. During this time you may cancel your order and return the goods if you find them unsatisfactory in any way.

If you still have the returns form that was enclosed with your original goods, please fill it in and send it back with the unwanted item to:

 Mail Shop

Unit 1, Kenneth Way

Wilstead

Bedford

MK45 3PD

It is not a problem if you have lost the returns form, instead, just write down your contact details and address, the reason for the return and whether you would like a refund, and send this with the unwanted to the address above.

 Provided that the goods: 

·         are sent to the return address specified;

·         are in the same condition as that supplied to you

·         are returned within the 7 days after they have been received by you, 

We will process your return for a refund within 48 hours of receiving the item back from you. You will be refunded the total amount you originally paid for the goods and the P&P charge you paid at the time of purchase, but you will not be refunded the cost of return postage.

We will process the refund within 48 hours of us receiving the goods. Please note that refunds to credit cards can take up to 4 days to appear on your account, so you will normally be able to see that you have been reimbursed within 7 days from the date we receive the goods back from you. If the goods have been purchased online and you wish to return the order, the full amount of the product price will be refunded without the P&P.

 There are a few types of goods that cannot be returned, unless faulty, which are: 

·         CDs, DVDs or software if you’ve broken the seal on the wrapping;

·         Perishable goods such as food or flowers;

·         Personalised or tailor-made goods; and

·         Goods supplied in circumstances as being ‘non-returnable’, e.g. personal hygiene products.

See the list of exceptions

My goods are unsatisfactory but the cooling-off period has passed, what do I do?

In this case, if you still have the returns form that was enclosed with your original goods, please fill it in and send it back with the unwanted item to:

 Mail Shop

Unit 1, Kenneth Way

Wilstead

Bedford

MK45 3PD

 It is not a problem if you have lost the returns form, instead, just write down your contact details and address, the reason for the return and whether you would like an exchange or a refund, and send this with the unwanted item to the address above.

 Provided that the goods: 

·         are sent to the return address specified;

·         are in the same condition as that supplied to you;

·         are returned in their original packaging;

·         are not of a type specified, or are supplied in circumstances as being, “non-returnable”; See the list of exceptions

·         are returned within 28 days of purchase, 

We will refund you the amount you originally paid for the goods but  you will not be refunded the P&P charge you paid at the time of purchase or the cost of returning the goods. We will process the return for refund within 48 hours of us receiving the goods. Please note that refunds to credit cards can take up to 4 days to appear on your account, so you will normally be able to see that you have been reimbursed within 7 days from the date we receive the goods back from you.

I wish to return the goods, but they are very heavy or large, what do I do?

For goods that are very heavy or large/big in size, you may call up 0843-382-0000 to request for a doorstep collection.

·         A doorstep collection is a request for a designated courier to collect the returned goods from your doorstep

·         A doorstep collection may be chargeable and may vary from product to product

Please call 0843-382-0000 for more information

Exceptions to Return Policy / Non-Returnable Goods:

Unfortunately, cannot accept returns for the following products:

·         Cholesterol Monitoring Kits

·         Cholesterol Test Strips

·         Glucose Test Strips

·         UV Toothbrush Sterilising Cleaner

·         Blood Pressure Monitors

·         Nose/Ear Hair Clippers

·         Sneezer Beam Hay Fever Relief

·         Hair Brushes

·         Body Composition Monitors

·         Medical Thermometers

·         Toothbrushes

·         Shavers / Epilators

·         Food Hampers

·         Cosmetic products

·         Intimate products

For hygiene and safety reasons, cosmetics, products of clothing used on skin, hair, nails or body may not be accepted for returns unless faulty.

Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion. Additionally any promotional gift given with an order must also be returned if you are returning those goods to which the gift related.