Contact Us
If you have a question about an existing order or would like advice about a product, please contact us through one of the methods below.
· By Email: Email us at MailShopEnquiries@diss.net We aim to respond to your email within 24 hours of receipt
· By Telephone: Call our customer services team on 0843 382 0000, any time between 8am to 8pm, 7 days a week (as mobile and other network call charges may vary, please refer to your service provider for more details).
· By Fax: Fax us on 01379649460 (as other network call charges may vary, please refer to your service provider for more details).
· By Post: Write to: Customer Services Mailshop,
If you are calling about an existing order, please help our team to answer your query promptly by having the following details ready to hand:
· The item name
· Order number
· Your name and full address including postcode
If you received your order already and your goods are faulty, damaged, or unsatisfactory then please refer to the Returns Policy for advice. If this doesn’t fully answer your query, please do call us for help on the same number, 0843 382 0000.
If you have an enquiry about a product for which you’ve collected and sent away tokens published in one of our newspaper titles, please contact promotions@dailymail.co.uk or call 020 7938 6000 and ask for daily Mail Promotions or Mail on Sunday Promotions, and the staff will be able to help you.