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Delivery Information

Unless otherwise specified, we aim to despatch all items within 3 days, but please allow up to 7 days for delivery. All items are subject to availability, and we will inform you immediately should there be any delay in despatching your order to you. The delivery time for plants is 28 days.
MailLife and their suppliers are able to deliver items for sale on this website to UK and Northern Ireland addresses as long as you have a UK Royal Mail standard postcode (e.g., AB1 1YZ). The exception to this are items supplied by Timscris who will only deliver to mainland UK addresses only. Unfortunately we are unable to deliver any items to the Channel Islands as they are not part of the European Union. As such we are unable to process orders from those countries for VAT reasons. We apologise if this causes any inconvenience.

Contact Information

If you have a question or want to know more information about a product, the supplier email address can be found underneath the product you are viewing. Alternatively please refer to the supplier email addresses at the bottom of this page.
Please help the supplier to answer your query promptly. Please include:

Order number.
The item name.
Where you bought it from (e.g. MailLife, the Daily Mail, The Mail on Sunday or a catalogue).
When you bought it.
Your name and the full address (including postcode) of where the order was to be delivered to.
Any other information you think will help us with your enquiry.

If your product is faulty / damaged / unsatisfactory or any other reason then please refer to the Returns Policy below. You will then need to contact the relevant supplier whose details are also available here. The supplier contact details will also appear on your advice note when you receive your order.

If you have collected tokens and sent away for a product and have not received it, please email: promotions@dailymail.co.uk

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Returns Policy

My goods are faulty / damaged what do I do?
You return the goods to the address on the advice note accompanying the goods; the goods are returned in their original packaging; the goods are returned at our expense to the return address specified on the confirmation of order that accompanied the goods; the goods are in no worse a condition than when they were supplied to you by us. If these conditions are met you will be refunded the amount you originally paid for the goods within 30 days from the date the goods are received from you.

My goods are unsatisfactory what do I do?
You return the goods to the address on the advice note accompanying the goods within 7 days of receipt by you; the goods are returned in their original packaging; the goods are returned at your expense to the return address specified on the confirmation of order that accompanied the goods; the goods are in no worse a condition than when they were supplied to you by us; the goods are not of a type specified, or are supplied in circumstances as being, "non-returnable". If these conditions are met you will be refunded the amount you originally paid for the goods within 30 days from the date the goods are received from you.

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Terms and Conditions

The goods and services on this website are provided on behalf of The Daily Mail and The Mail on Sunday by our suppliers. When you purchase goods and services from this website, the contract that will be created will be between you and the supplier.

No contract will subsist between you and the suppliers of this service, for the sale by them to you of any product unless and until you have received confirmation of your order in the form of an e-mail confirming details of your order. There will then be a legally binding contract between you and the supplier(s).

The site is available only for your personal, non-commercial use.

MailLife and their suppliers are able to deliver items for sale on this website to UK and Northern Ireland addresses as long as you have a UK Royal Mail standard postcode (eg, AB1 1YZ). The exception to this are items supplied by Timscris who will only deliver to mainland UK addresses only. Unfortunately we are unable to deliver any items to the Channel Islands as they are not part of the European Union. As such we are unable to process orders from those countries for VAT reasons. We apologise if this causes any inconvenience.

You confirm you are over 18 years of age.

Goods are normally dispatched within 3 days. Please allow up to 28 days for delivery of your order. Please note that orders for multiple products may be sent under separate cover and dispatched using different methods of carriage from multiple locations. Please allow up to 28 days for receipt of your full order.

The price shown for each product is the price you pay, subject to payment of any applicable taxes or postage costs. We reserve the right to change prices listed without notice. All orders are subject to availability and we reserve the right to decline to supply any individual or company. In instances when no postcode or inadequate address details are provided we do not accept responsibility for late or non-delivery.

No responsibility can be accepted for late or non delivery due to strikes, riots or other disruptions.

In the unlikely event that a product becomes temporarily out of stock we will contact you by e-mail or by telephone with an estimated despatch date and offer you the option of cancelling the order.

All prices are quoted in Pounds Sterling and payment cannot be accepted in any other currency.

In the event that you buy any goods or services using this website you will be bound by such terms as are notified by us to you.

We have no responsibility to supply to you any goods or services as may be advertised for sale or supply on this website. When you place the order for goods or services, you are making a legal offer to the suppliers, which they may or may not decide to accept.

A legally binding contract will exist when you receive written confirmation (by e-mail or otherwise) that confirms your order.

No terms agreed between us will be varied unless such a variation has been agreed in writing. However, we reserve the right to supply to you goods that are not exactly those you ordered, but are of an equivalent type and quality, at the same or less price than those you ordered. If you are supplied with goods at a lesser price than those you ordered and paid for, you will be reimbursed with the difference.

You may return such goods as are supplied by us to you provided: you return the goods to the address on the advice note accompanying the goods within 7 days of receipt by you; the goods are returned in their original packaging; the goods are returned at your expense to the return address specified on the confirmation of order that accompanied the goods; the goods are in no worse a condition than when they were supplied to you by us; the goods are not of a type specified, or are supplied in circumstances as being, “non-returnable”. If these conditions are met you will be refunded the amount you originally paid for the goods within 30 days from the date the goods are received from you.

You will own the goods once they have been paid for and sent to you, and you will therefore be responsible for all risks of whatever nature that arise once the goods have been dispatched in good order to you. You are advised to take out adequate insurance cover for such eventualities.

This agreement is between you and the suppliers, and this agreement is not intended to confer any rights of any nature upon any party other than you and us and our legal associates.

If you are not completely satisfied with the goods you have ordered or you wish to cancel your order for any reason you may return them for either a full refund or replacement goods if returned within 7 days of receipt. The information on how to return your products and a returns form will be sent with your order, together with the postal details of where to return the goods. It will also be sent to you via e-mail when we confirm your order.

The right to cancel the order does not apply to personalised goods (such as t-shirts, handkerchiefs or goods featuring a personal message or monogram); audio or video recordings or software which you have taken out of the sealed packet in which it was delivered to you.

To cancel your order you must notify us by e-mailing the supplier at the email address shown on your order confirmation email and below or by calling the supplier's customer service telephone number.

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

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Privacy Policy

Use of your information

You agree that we may obtain, hold, correlate, merge and use your information (including personal information) for the purpose of providing you with our services and ancillary services and for our internal business purposes. These include (without limitation):

Personalising your visits to the site and developing the design and style of the site to improve our services to you.
To inform you about the latest changes to our website, or products, services or promotional offers that you might find interesting.
Communication (and personalising such communication) with you from A&N Media and other Daily Mail & General Trust ("DGMT") group companies, and from other reputable and trustworthy third parties (if you have agreed to such).
For market research purposes.
To enable third parties to carry out statistical analyses', technical, logistical or other functions on our behalf including determining behavioural preferences to manage online advertising.
For strategic development.
For accounting purposes.

We respect your right to privacy and are committed to protecting the personal information that we ask you to supply to us. We will use the information we collect about you to process orders and to provide a better shopping experience.

We and our associated companies may use your personal information to inform you about the latest changes to the site and products or services that you may find of interest but if you prefer not to receive this you can tell us by sending an e-mail to enquiries@maillife.co.uk

We will only collect personally identifiable information to the extent reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. In addition, we will take reasonable steps to ensure that third parties to whom we transfer any data will provide sufficient protection of that personal information.

When you place an order, we need to know your name, e-mail address and delivery address.

Your credit or debit card details will be obtained when you make your order. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.

We monitor customer traffic patterns and site usage to help us develop the design and layout of the site. We may use your personal information for our internal marketing and demographic studies, so we can consistently improve our site to better meet our visitors' needs.

To enforce legal rights and the law, we may also disclose information to law enforcement agencies.

We may disclose your information to any company within the DMGT group of companies by means of a central database to which all companies have access or by means of a direct transfer of data from one company to another.

We may provide third parties, at our discretion, with certain aggregate statistical data about your use of our websites, which data may include demographic data such as age range and/or geographic location of groups of user. It will not include information that could personally identify you.

With your consent, we may supply personal information to third parties.

We reserve the right to access and to disclose personal information to comply with applicable laws and lawful government requests or requests by applicable regulatory bodies to operate our systems properly or to protect either ourselves or our other users.

We may transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or re-organisation of A&N Media.

You consent to the transfer of your personal information outside of the European Economic Area (which may not provide the same protection for such information as the United Kingdom provides) in the event that the processing of your information involves such a transfer.

Please note that this Privacy Policy applies only to this site and not to web sites maintained by other companies or organisations to which we link.

If for any reason you are concerned that the personal information maintained by us is not correct, or it changes or if you no longer desire our service we will endeavour to provide a way to correct, update or remove the data you have provided us with. This can usually be done by contacting us at the address below.

By using the site, you signify your assent to this Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to our Privacy Policy. Your continued use of the site will signify your acceptance of these changes.

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Data Protection

All confidential information, including credit card details, are held securely and only transmitted in encrypted form, which you provide to us from which we can identify you, are held and processed in accordance with our Data Protection Registration. Further details are set out in our Privacy Policy.

This site is owned, operated and maintained by A&N Media. This site and all perceptible components hereof, including without limitation design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) are protected by copyright and belong to A&N Media, or their content and technology providers.

All names, logos, trademarks and titles used in this site are trademarks or trade names of their respective holders.

By using this web site you are indicating that to agree to be bound by these terms and conditions and that you agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site. We reserve the right to amend these terms and conditions at any time.

We make no representations or warranties regarding the accuracy, reliability or completeness of the content (text and images) of this site. To the extent permissible by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

We shall not be liable for loss or damages of any kind, including without limitation special or consequential damages, arising out of your access to, or inability to access, this site or your use of, or reliance upon, this site or the content hereof or for negligence (except for personal injury or death) and excludes any such liability to the fullest extent permitted by law.

The information contained in the site may contain technical inaccuracies or typographical errors and we shall not be liable for any inaccuracies or errors. In addition, we have no duty to update this site or the content hereof and we shall not be liable for any failure to update such information.

Nothing in this agreement is intended to limit any rights you may have as a consumer under any applicable law that may not be legally excluded.

If any term, condition, or provision of these terms and conditions is determined to be unlawful, invalid, void, or for any reason unenforceable, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or impaired thereby.

These terms and conditions constitute the entire agreement between you and the suppliers relating to the subject matter herein. In particular you should note that nothing said by any employee in relation to the site should be taken as a variation of these terms and conditions or as a representation about the products being sold by and we shall have no liability to you or any other person for any such representation being untrue.

Any contract between us will be interpreted, construed and interpreted in all respects in accordance with the laws of England and any dispute in relation to such contract shall be subject to the exclusive jurisdiction of the English Courts.

FAQs

What happens after I place my order?
You will receive an email from the supplier of your goods. You will receive one email per supplier (for example if you order 2 products from one supplier and 1 product from another supplier, you will receive 2 emails).

Where is my order?
Please email the supplier whose details are on your confirmation email or at the bottom of this page. Unless otherwise specified, our suppliers aim to despatch all items within 3 days, but please allow up to 7 days for delivery. All items are subject to availability, and our suppliers will inform you immediately should there be any delay in despatching your order to you. The delivery time for plants is 28 days.

When will my order arrive?
The delivery details of your goods will be included in your confirmation email and may vary by supplier.

Do you allow delivery to a different address?
Yes, you can enter a different delivery address to your own address.

If I pay by credit or debit card, when will my card be charged?
All payments by debit or credit card are taken on despatch of the product, not the moment you place an order.

Will all the goods I order arrive at the same time?
Your goods may arrive at different times due to being despatched under seperate cover. Check the printout of your order confirmation or your confirmation email to determine the supplier of your goods and when those goods will be delivered.

What do I do if my goods are damaged or faulty?
You should contact the supplier of your goods in the first instance. Their contact details are found on your confirmation email or at the bottom of this page.

How do I return my goods?
You can return your goods to the supplier for a refund as long as the goods are unused and unworn and are not perishable or personalised. Each supplier has a different returns policy that is outlined in your confirmation email and in the pack when you receive your goods. MailLife recommends you use a recorded delivery service to ensure the safe delivery of returned goods.

I live outside the UK. Can I order items from MailLife?
MailLife items on this site are available for the UK mainland only. Unfortunately our suppliers will not be able to process orders for non-UK addresses.

Do you charge for postage and packing?
P&P is now free for all plant, flower, shrub and bulb offers only unless otherwise stated. Orders for all other products are subject to a P&P cost of £3.99 plus handling. If you order a mixture of plants and non-plant products, you will be charged £3.99 P&P plus handling.

Do you accept any other currency for payment?
All prices are quoted in Pounds Sterling and payment cannot be accepted in any other currency.

What cards do you accept as payment?
Our suppliers accept MasterCard, Visa, Switch and Delta credit/debit cards.

I have collected tokens for an offer in the Daily Mail/Mail on Sunday, and sent off for the item. Who do I need to contact?
Offers for DVD’s, CD’s and other token offers are marketed by Daily Mail Promotions department. Their email address is promotions@dailymail.co.uk

I ordered an item from MailLife but it has come from a different supplier. Why is this?
MailLife uses suppliers to source products and who act on their behalf. This means your order is processed and sent out by the supplier and not MailLife.

Is your site secure?
Yes, our site is completely secure. We use Secure Socket Layer (SSL) technology. This means that any page you enter personal information such as credit card details, the information is encrypted to safeguard your details. Encryption also prevents other Internet users from accessing this information. We only accept orders that are placed using this technology.

I have a general, non-product, enquiry. Who should I contact?
You can email us at enquiries@maillife.co.uk. If your query is item specific or about your order, please email the supplier. We do not have access to your details and we can only pass on your email to the supplier.

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Customer Enquiries

Here at MailLife we have a group of suppliers working on our behalf to fulfil your orders. We have selected a choice range of their products and have directed them to give you the best possible quality of goods and level of customer service. All our suppliers are responsible for queries regarding purchases, refunds and returns of products being purchased from the MailLife website and in-paper offers. If you have a query about a product on the website or that you have seen in the paper, go to the page of that product and note the name of the supplier and telephone details. Their postal details are also below if required.

The MailLife products are sold and supplied by:

Selective Marketplace Ltd
Belton Road West
Loughborough
Leicestershire
LE11 5XL
Tel: 0845 140 0620
Email:dailymail@readersoffers.co.uk

Registered in England at the above address.
Registered no.1566688 VAT Number: GB 355 3004 82

Timscris Reader Offers Limited
PO Box 250
Rochester
Kent
ME1 9AJ
Tel: 0845 140 0631
Email: dailymail@timscris.co.uk

BVG Airflo Group Ltd.
PO Box 87
Brecon
LD3 3BE
Tel: 0845 155 0300
Email: dailymailorders@bvg-airflo.co.uk

Thompson & Morgan (Young Plants) Limited
Channel Express Building
Longue Hougue Lane
St Sampson
Guernsey
GY2 4LN
Tel: 0845 543 5736
Email: marketplace@thompson-morgan.com

J. Parker Dutch Bulbs (W/S) Ltd
14 Hadfield Street
Old Trafford
Manchester
M16 9FG
Tel: 0845 155 6772
Email: sales@jparkers.co.uk

Plusmail Ltd.
59 Queens Road
Southend-On-Sea
Essex
SS1 1NL
Tel: 0845 155 6770
Email: dailymailshop@readeroffers.co.uk

Mr Fothergill's Seeds Ltd
Rookery Farm
Joys Bank
Holbeach St Johns
Spalding
Lincolnshire
PE12 8SG
Tel: 0845 155 6769
Email: enquiries@eastfieldsnursery.co.uk

Lyncroft Marketing Services Ltd.
Shipston Mill
Mill Street
Shipston on Stour
CV36 4AW
Tel: 0845 155 6757
Email: enquiries@lyncroftmarketing.com

Mailshop
Diss Promotional Services Ltd
PO BOX 3
Diss
Norfolk
IP98 1HH
Tel: 0845 155 0717
Email: enquiries@mailshop.co.uk

Capita
PO BOX 92
Wetherby
West Yorkshire
LS23 7JB
Tel: 0845 618 2700
Email: daily.mail@capita.co.uk

CSS Fulfilment Ltd
PO Box 150
Rochester
Kent
ME1 9AG
Tel: 0845 155 6702
Email: mailshop.orders@cssfulfilment.co.uk

Tensor Marketing
Yarm Road Business Park
Darlington
County Durham
DL1 4XX
Tel: 0845 155 6764
Email: DailyMailQueries@tensormarketing.co.uk

Specspost Ltd
PO Box 1110
Bushey
Herts
WD23 9BS
Tel: 0845 155 0747
Email: sales@specspost.co.uk

Easylife Group Ltd
Euro House
Cremers Road
Sittingbourne
Kent
ME10 3US
Tel: 0844 482 6012
Email: dailymail@easylifegroup.com